Your Healthcare Solutions ("we," "us," or "our") is an independent insurance agency owned and operated by Shannon McElhaney in Sarasota, Florida. This policy explains what personal information we collect through sarasota-healthcare.com, how we use it, and the choices you have. We take your privacy seriously — particularly because the work we do often involves sensitive health and financial details.
Information We Collect
We collect information you give us directly when you submit a form on this site, call or text us, or speak with us during a consultation. This may include:
- Your name, phone number, and email address
- The type of coverage you're interested in
- Any details you choose to share in a message, such as your current situation, doctors you'd like to keep, or questions about your coverage
- Information needed to prepare a quote or application — for example date of birth, ZIP code, household size, income estimates for subsidy eligibility, and, where applicable, health history
We do not sell your personal information. We do not purchase lead lists containing your information from third-party data brokers.
Text Messaging and Mobile Opt-In
When you provide your phone number on a form on this site, you consent to receive appointment confirmations, reminders, and support messages by text from Your Healthcare Solutions. These are service and customer-care messages related to your inquiry or your policy — not marketing blasts.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party, and are used solely to communicate with you directly about your inquiry, appointments, and coverage.
Message frequency and cost
Message frequency varies based on your activity and where you are in the process. Message and data rates may apply according to your mobile carrier plan. We do not charge you for text messages.
How to opt out
Reply STOP to any text message to opt out at any time. You will receive a single confirmation that you have been unsubscribed, and we will send no further texts to that number unless you opt back in. Reply HELP for help, or contact us directly at (727) 742-5311 or srq.healthcare@gmail.com.
Opting out of text messages will not affect your ability to work with us — we can continue by phone or email, whichever you prefer. Carriers are not liable for delayed or undelivered messages.
How We Use Your Information
- To respond to your inquiry and schedule your consultation
- To research plans and prepare quotes appropriate to your situation
- To submit applications to insurance carriers on your behalf, with your authorization
- To provide ongoing support — claims questions, renewals, plan changes, and annual reviews
- To send appointment confirmations, reminders, and service messages
- To meet our legal, regulatory, and licensing obligations as a licensed insurance agency
When We Share Information
We share your information only where it is necessary to do the work you've asked us to do, or where the law requires it:
- Insurance carriers and their underwriters, when preparing a quote or submitting an application you have authorized
- Government exchanges and agencies, such as the Health Insurance Marketplace or Medicare, where your enrollment requires it
- Service providers that help us operate — for example our form processor and scheduling tools — who are permitted to use your information only to provide services to us
- As required by law, including in response to a subpoena, regulatory examination, or lawful request
We never sell your information, and we never share your mobile opt-in data or consent with anyone for their own marketing.
Health Information
Some of what you share with us may be protected health information. We handle health-related details in accordance with applicable federal and state privacy laws, including HIPAA where it applies to our work, and use them only to help you evaluate, obtain, and maintain coverage.
Data Security and Retention
We use reasonable administrative and technical safeguards to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We retain your information for as long as needed to serve you and to satisfy the recordkeeping requirements that apply to licensed insurance agents, then dispose of it securely.
Your Choices
- Opt out of texts at any time by replying STOP
- Ask us to stop contacting you by email or phone
- Request a copy of the personal information we hold about you
- Ask us to correct information that is inaccurate
- Request deletion of your information, subject to the records we are legally required to keep
To make any of these requests, contact us using the details below.
Children's Privacy
This site is not directed to children under 13, and we do not knowingly collect their personal information. We do collect information about minor dependents from a parent or guardian when it is needed to quote or enroll family coverage.
Third-Party Links
Our site links to outside services, including our scheduling calendar and carrier websites. Those services have their own privacy policies, and we are not responsible for their practices.
Changes to This Policy
We may update this policy from time to time. When we do, we will revise the effective date at the top of this page.
Contact Us
Your Healthcare Solutions
Shannon McElhaney, Licensed Insurance Agent
Sarasota, Florida
Phone and text: (727) 742-5311
Email: srq.healthcare@gmail.com